Responsible Gaming at b399 —
Play Safe, Stay in Control
b399 is committed to providing a safe, fair, and enjoyable entertainment experience for all players in Bangladesh. Our responsible gaming tools are designed to help you stay in control at every step.
A Platform Built Around Player Wellbeing
At b399, responsible gaming is not an afterthought — it is a foundational pillar of how we operate. We believe that entertainment and player safety are not competing priorities; they go hand in hand. Every tool, every policy, and every support pathway described on this page exists because b399 genuinely cares about the wellbeing of every player who chooses our platform.
b399 serves players across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. We understand that our platform reaches a broad and diverse audience, and we take that responsibility seriously. Gambling is a form of adult entertainment that carries inherent financial risk. It should be enjoyed as a leisure activity — never as a way to generate income, escape personal problems, or recover previous losses.
This page explains all the responsible gaming tools available to b399 players, the warning signs of problem gambling, and the support resources available to anyone who feels their gambling habits may be causing harm. We strongly encourage every player to read this page in full and make active use of the tools available.
Player Protection First
Every feature on b399 is reviewed through a player safety lens. We proactively flag at-risk behaviour before problems escalate.
Fair & Transparent
All b399 games use certified Random Number Generators (RNG). Odds are clearly displayed, and game outcomes are never manipulated.
Your Data, Protected
All player account data and responsible gaming preferences are stored securely with 256-bit SSL encryption and strict access controls.
Always Here to Help
Our support team is reachable around the clock. No question about responsible gaming is too small — we are always ready to assist.
18+ Only — No Exceptions
Why the 18+ Rule Exists
Bangladesh law and international responsible gaming standards are clear: gambling is an adult activity. The cognitive and emotional development of individuals under 18 makes them significantly more vulnerable to the potential harms associated with gambling, including addictive behaviour, financial loss, and social consequences.
b399 takes this obligation seriously. We do not accept registrations from anyone below the age of 18, and we actively verify the age of every player during the KYC process. Documents accepted for age verification include:
- Bangladesh National ID Card (NID) — showing date of birth
- Valid Bangladeshi passport — showing date of birth
- Valid driver's licence — issued by the Bangladesh Road Transport Authority (BRTA)
- Birth certificate — in combination with a secondary photo ID
Protecting Minors in Your Household
If you share a device or household with anyone under 18, b399 strongly encourages you to take steps to prevent minors from accessing your account. Practical measures include:
- Never saving your b399 login credentials in a shared browser.
- Enabling device-level PIN, fingerprint, or face lock to prevent unauthorised access.
- Logging out of your b399 account whenever you finish a session on a shared device.
- Using parental control software such as Net Nanny, Qustodio, or your device's built-in screen time management tools to block gambling sites on devices used by minors.
If you suspect that a minor has accessed a b399 account — whether your own or another person's — please report it to our support team immediately at [email protected]. We will investigate and take appropriate action without delay.
Deposit & Spending Limits
One of the most effective responsible gaming tools available is the ability to set firm limits on how much money you deposit into your b399 account. Deposit limits help you stay within a budget that is right for your personal financial situation, preventing impulsive top-ups during a losing streak. b399 offers three types of deposit limits, all of which can be set directly through your account settings or by contacting our support team.
Daily Deposit Cap
Set the maximum amount you can deposit into your b399 account within any 24-hour period (Bangladesh Standard Time, UTC+6). Once the daily limit is reached, no further deposits will be accepted until midnight BST.
- Takes effect immediately upon setting
- Minimum daily limit: ৳500
- Can be decreased instantly at any time
- Increases require a 24-hour cooling-off period
Weekly Deposit Cap
Set the maximum amount you can deposit across any rolling 7-day period. Weekly limits are ideal for players who find daily tracking difficult but want to stay within a monthly entertainment budget.
- Rolling 7-day window, not calendar week
- Minimum weekly limit: ৳2,000
- Can be decreased instantly at any time
- Increases require a 72-hour cooling-off period
Monthly Deposit Cap
Set the maximum amount you can deposit within any rolling 30-day period. Monthly limits provide the broadest financial safety net and are recommended for players who prefer a long-term budgeting approach.
- Rolling 30-day window
- Minimum monthly limit: ৳5,000
- Can be decreased instantly at any time
- Increases require a 7-day cooling-off period
To protect players from impulsive decisions, b399 enforces mandatory cooling-off periods before any deposit limit increase takes effect. This means that if you set a daily limit of ৳1,000 and later request to increase it to ৳2,000, the increase will not be applied for 24 hours. During that window, you can cancel the increase request with no consequences. Decreases, on the other hand, take effect immediately — because reducing your limit is always a positive responsible gaming decision.
Loss Limits & Wager Limits
In addition to deposit limits, b399 offers loss limits (the maximum net loss you are willing to accept within a given period) and wager limits (the maximum amount you can stake on any single bet or game round). These tools give you granular control over your financial exposure and are available through your b399 account dashboard. To set up loss or wager limits, navigate to Account Settings → Responsible Gaming → Spending Controls, or contact [email protected] for assistance.
Time-Out & Reality Checks
Time-Out Feature
The b399 time-out feature allows you to take a short, enforced break from the platform without permanently closing your account. Time-outs are designed for players who feel they need a brief pause to regain perspective — perhaps after a difficult session, during a stressful period in their personal life, or simply as a planned break to reassess their gambling habits.
Time-out periods available on b399:
- 24 hours — A one-day pause, effective immediately
- 48 hours — A two-day cooling-off period
- 7 days — A one-week break from the platform
- 30 days — A full month away from b399
- Custom duration — Contact support to set a specific time-out period up to 6 weeks
During a time-out, your b399 account will be suspended: you will be unable to log in, place bets, play games, or make deposits. Any pending withdrawals already in progress will continue to be processed normally. At the end of the time-out period, your account will be automatically reactivated — you do not need to contact support to lift a standard time-out.
Reality Check Reminders
Reality check reminders are periodic on-screen notifications that appear during active gaming sessions on b399. They are designed to interrupt the natural flow of play and prompt you to consciously reflect on how long you have been playing and how much you have spent or won in the current session.
You can configure reality checks to appear at the following intervals:
- Every 15 minutes
- Every 30 minutes
- Every 60 minutes
- Every 2 hours
When a reality check fires, the session will pause and display a summary showing: time elapsed in the current session, net balance change since the session started, and options to continue playing or end the session. Reality checks are not interruptive in a disruptive way — they simply create a moment of mindful awareness that helps prevent the kind of prolonged, unconscious play that can lead to problem gambling.
You can also set a hard session time limit — for example, a maximum of 2 hours of continuous play per day. Once the session time limit is reached, you will be automatically logged out and required to consciously log back in before continuing. This friction is intentional and beneficial.
Self-Exclusion — A Permanent Break
Self-exclusion is the most powerful responsible gaming tool available on b399. Unlike a time-out (which is temporary and reversible), self-exclusion is a formal request to permanently close your b399 account for an extended period because you believe your gambling has become harmful to yourself or those around you. If you feel you have lost control of your gambling, self-exclusion is the right step — and b399 will support you in taking it without hesitation.
How to Request Self-Exclusion
You can initiate self-exclusion in one of two ways:
- Through your account dashboard: Navigate to Account Settings → Responsible Gaming → Self-Exclusion and follow the guided steps. The self-exclusion will take effect within 24 hours of your request being confirmed.
- By contacting support: Email [email protected] with the subject line "Self-Exclusion Request". Our team will confirm your request and action it within 24 hours. This route is available if you are unable to access your account settings.
Self-Exclusion Periods
- 6 months — The minimum self-exclusion period available on b399
- 1 year
- 2 years
- 5 years
- Permanent / Indefinite — No end date; requires a formal review process to lift
What Happens During Self-Exclusion
- Your b399 account is immediately suspended — you will not be able to log in.
- All pending deposits will be returned to your payment method (bKash, Nagad, bank account, etc.).
- Any available account balance will be returned to your registered payment method within 5 business days.
- You will be removed from all b399 marketing lists and will not receive any promotional communications for the duration of the exclusion.
- b399 will make all reasonable efforts to prevent you from creating a new account during the exclusion period. Attempting to circumvent a self-exclusion by registering a new account is a breach of the b399 Terms & Conditions.
Self-exclusion requests cannot be reversed during the minimum exclusion period. After the minimum period has passed, you may request reinstatement by contacting [email protected]. b399 will apply a mandatory 7-day reflection period before reinstating any self-excluded account, and our team will invite you to review the responsible gaming tools available before you resume play.
Self-Exclusion at a Glance
- Available to all verified b399 accounts
- Takes effect within 24 hours of request
- Minimum period: 6 months
- Maximum period: Permanent
- Balance returned within 5 business days
- Marketing removed immediately
- Cannot be reversed during minimum period
- 7-day reflection period before reinstatement
Need Help Right Now?
If you feel your gambling is out of control and you need to stop immediately, contact b399 support without delay. Our team will action your self-exclusion request as a priority.
Subject line: "Self-Exclusion Request"
Response within 24 hours, always.
Recognising Problem Gambling
Problem gambling can develop gradually and is often difficult to recognise from the inside. Many players who develop harmful gambling patterns began as casual, recreational players. The key difference between recreational gambling and problem gambling is not how much you play — it is the degree to which gambling has started to negatively affect your finances, relationships, mental health, or daily responsibilities.
The following warning signs may indicate that gambling has become a problem. If you recognise several of these patterns in your own behaviour, we strongly encourage you to use b399's responsible gaming tools and seek support.
- Spending more money on gambling than you can comfortably afford to lose
- Gambling to recover money lost in previous sessions ("chasing losses")
- Borrowing money or selling possessions to fund gambling
- Lying to family members or friends about how much time or money you spend gambling
- Feeling anxious, irritable, or depressed when you cannot gamble
- Neglecting work, studies, family, or social obligations because of gambling
- Gambling as a way to escape stress, anxiety, depression, or loneliness
- Failed attempts to cut down or stop gambling despite wanting to
- Needing to bet increasingly large amounts to get the same feeling of excitement
- Repeatedly missing bill payments, meals, or other essential expenses due to gambling spending
The CAGE-G Self-Assessment
The CAGE-G questionnaire is a simple four-question self-assessment tool used internationally to identify gambling-related harm. Answer honestly — no one else will see your answers:
- C — Cut down: Have you ever felt you needed to cut down on your gambling?
- A — Annoyed: Have people around you ever criticised your gambling or expressed concern?
- G — Guilty: Have you ever felt guilty about how you gamble or what happens when you gamble?
- E — Eye-opener: Have you ever gambled first thing in the morning, or immediately after a big loss, to feel better?
If you answered "Yes" to two or more of these questions, it is worth speaking to a professional counsellor or contacting b399 support to discuss the responsible gaming tools available to you.
Reaching out — whether to b399 support, a family member, or a professional counselling service — is not a sign of weakness. It is the single most effective action you can take to regain control. Problem gambling is a recognised condition with well-established, effective treatment pathways. You are not alone, and support is available.
Support & Help Resources
b399 Support Team
Contact our dedicated responsible gaming team at [email protected]. Our team is trained in responsible gaming and can activate limits, time-outs, and self-exclusion on your behalf.
Kaan Pete Roi
Bangladesh's leading emotional support helpline. Kaan Pete Roi provides free, confidential mental health and personal crisis support, including for gambling-related distress, across Bangladesh.
National Mental Health Institute
The National Institute of Mental Health (NIMH) in Dhaka provides clinical support and counselling for behavioural addictions, including problem gambling. Professional referrals are available.
Talk to Someone You Trust
Sometimes the most powerful first step is an honest conversation with a family member or close friend. If gambling is causing you stress, sharing that with someone you trust can open the door to real change.
How b399 Identifies At-Risk Players
b399 does not wait for players to come forward before taking action. Our platform actively monitors account behaviour for patterns that may indicate harmful gambling. These patterns include: a sudden and significant increase in deposit frequency or deposit amounts, a sequence of large deposits immediately following large losses, extended continuous session durations (particularly late-night or early-morning sessions), and a notable shift in the types of games played (for example, switching from low-volatility slots to high-volatility games at maximum stake).
When our responsible gaming monitoring systems flag an account, a trained b399 team member will proactively reach out to the player by email to check in, share information about the responsible gaming tools available, and offer assistance. This outreach is not judgemental — it is a genuine welfare check from a team that cares about the player's wellbeing.
Players who receive a welfare check from b399 are under no obligation to respond, and the check does not affect their account status. However, we strongly encourage all players who receive such a message to take a moment to reflect on their recent gambling activity and to use this as an opportunity to review and update their responsible gaming settings.
Safer Gambling Tips
The vast majority of b399 players enjoy gambling as a safe, enjoyable leisure activity without ever experiencing harm. The following practical tips are designed to help you keep it that way — maintaining gambling as a fun form of entertainment rather than allowing it to become a financial or emotional burden.
Before You Play
- Set a budget before you start. Decide in advance the maximum amount you are comfortable spending during this session — and treat that amount as the cost of your entertainment, not an investment you expect to recover.
- Set a time limit before you start. Decide how long you plan to play and stick to it. Use b399's session time limit feature to enforce this automatically.
- Never gamble when you are emotionally vulnerable. Avoid gambling when you are stressed, upset, grieving, or under the influence of alcohol. Emotional states impair decision-making and can lead to impulsive behaviour.
- Never gamble with borrowed money. Only gamble with disposable income — money you can genuinely afford to lose without affecting your household bills, rent, food, or family obligations.
While You Play
- Treat gambling as entertainment, not income. The house edge means that over time, the platform will always return less than it receives. There is no strategy that guarantees a profit from gambling.
- Take regular breaks. Step away from the screen every 30–60 minutes. Use b399's reality check reminders to create these natural pause points.
- Never chase your losses. Increasing your stakes after a loss to try to win back what you have lost is one of the most dangerous gambling behaviours. Accept losses as the cost of play and move on.
- Balance gambling with other leisure activities. A healthy entertainment diet includes a range of activities. If gambling is the only leisure activity you enjoy, consider whether it has taken on an outsized role in your life.
After You Play
- Review your session honestly. Look at your net result, the time you spent, and how you feel. If you feel regret, shame, or an urgent desire to play again immediately, these are signals worth paying attention to.
- Celebrate wins proportionately. A big win is enjoyable, but resist the urge to immediately reinvest winnings. Consider withdrawing at least a portion of any significant win.
- Keep a gambling diary. Recording how much you spend, how long you play, and how you feel before and after each session can reveal patterns you might not otherwise notice over time.
Cricket betting — including BPL, IPL, T20 World Cup, and Bangladesh Tigers matches — is hugely popular on b399. Sports knowledge can make betting more engaging and enjoyable, but it does not eliminate the house edge or guarantee winning outcomes. Even the most informed bettor will experience losing runs. Set betting limits specific to sports wagering and treat each bet as entertainment, not a financial strategy.
Slots, Aviator-style crash games, and other RNG-based games are designed to be entertaining but are purely chance-based. No betting pattern, timing strategy, or staking system changes the mathematical return-to-player (RTP) percentage. Play them for fun, within a set budget, and enjoy the entertainment value they provide without expecting consistent financial returns.
Signs You Are Gambling Safely
- You always play within a pre-set budget
- You can stop playing whenever you choose
- Gambling does not affect your daily responsibilities
- You do not gamble to recover previous losses
- You take regular breaks during sessions
- Gambling is one of many leisure activities you enjoy
- You feel entertained, not compelled, when you play
During Eid, Pohela Boishakh, and other festive seasons, gambling activity typically increases. Be especially mindful of your limits during these periods — festive excitement can lower inhibitions and lead to higher-than-normal spending. Consider pre-setting stricter deposit limits during known high-activity periods.
Play Safely at b399 — Entertainment on Your Terms
You now have everything you need to enjoy b399 responsibly. Set your limits, use the tools available, and play for fun. Our support team is always here if you need us.